Q: What if my child has to miss a day of camp or needs to come in late or leave early?
A: If your child must be absent from camp, please let us know as soon as possible. To arrange for late drop off or early pick up, please call the camp directly at 226 343 7246. Refunds cannot be given for missed days.
Q: Can my child buy their lunch at camp?
A: Rainbow has partnered up with LunchBox Orders to offer you a lunch option every day. Orders are due the Sunday at 6:00pm before your camp week begins. All the information you need will be sent to you by the Administrator before the beginning of camp. Vending machines in the East Village Town Hall are not to be used by our campers and there will not be other opportunities to purchase lunch on campus.
Q: Who does Rainbow contact if there is an emergency at camp?
A: The Camp Director will make every attempt to contact the camper’s parents/guardians. If they cannot be contacted, your emergency contact will be called.
Q: Can my child bring toys to camp?
A: Things get forgotten at camp. We do not recommend that children bring toys to camp.
Q: My child does not feel like swimming today. Can he/she do something else during swimming?
A: We encourage all children to swim in the pool for safety and supervision reasons. In the case that a child cannot swim due to an allergy or is not feeling well, the camper will have to sit on the pool deck. We cannot provide special programming or activities if your child cannot swim – all our counsellors and volunteers are in the pool at all times in order to adhere to the ratios recommended by the Lifesaving Society and the Ministry of Health.
Q: What will my child do if there is inclement weather?
A: No problem! We have plans and adjustments for hot, humid or rainy weather. You can still pick up your child at the regular time but it will be from a different location. Signs will direct you to the new pick-up location.
Q: What if I have to pick my child up at lunch or during an activity or during swimming?
A: Please let us know as soon as possible so that we can make arrangements with you. It is imperative that you call the camp number to let the Camp Director (226 343 7246) know that you are signing out your child early. Although the Counsellors and the Camp Director communicate regularly, it’s best to tell both of them that your child is leaving early to avoid any confusion (or panic!).
Q: My child left something at the pool. How do I get it?
A: The pool has a lost and found in each change room, on the deck and at the front desk. If it is not necessary to retrieve the item immediately, the counsellor can check the next day.
Q: My child is potty trained but is prone to “accidents”. What should I do?
A: Please send a change of clothes in a plastic bag on the first day your child attends camp (and make sure to label everything!). Extra clothes can be stored in the camp office. Please make sure to ask for the clothes on your child’s last day of camp.
Q: My child has medication (an epi pen, antibiotics, etc.). Who hangs on to these and how is it administered?
A: The Camp Director will contact you to discuss details, any specific needs and how to properly administer your child’s medication.
Q: Will my child have to wear the Rainbow t-shirt each day?
A: Your child will receive a t-shirt on their first Tuesday of camp. Some children like to wear it every day, but it is not mandatory.
Q: What is an Inclusion Counsellor?
A: Rainbow offers an inclusive environment for children and youth. Some children with special needs are paired with a qualified Inclusion Counsellor to ensure their day at camp meets their individual needs.
Q: Does Rainbow have volunteers at camp?
A: Yes! Rainbow has anywhere between 8 and 10 volunteers at camp each week. They are trained and supported while they provide an extra set of helping hands to our counsellors.
Q: If campers are not yet 4 years of age (those born later in the year), can they still attend camp?
A: Because of the new regulations imposed through the Child Care and Early Years Act, children under 4 cannot attend camp, even if they are starting JK in the fall (by the way, we are VERY sad about this and we hope this decision will be reversed soon!).